FAQs

Here are some of the Frequently Asked Questions from our guests:

Q: What is your reservation confirmation, deposits, and guarantee policy?
A: We send either an email or a postal confirmation with each reservation unless there is not time for the guest to receive it before they arrive. (Confirmation may not be provided if the guest fails to provide an email address or mailing address when booking online). We require first night’s room rate as a deposit. It is charged to a credit card at the time the reservation is made.

Q: What is your cancellation policy?
A: The cancellation policy is seven days prior to arrival, then the deposit becomes non-refundable. Prior to seven days before arrival a reservation may be cancelled or changed for a full refund.

Q: Do you provide any special services?
A: We are happy to do whatever we can to ensure that the guest has an enjoyable stay and do our best to accommodate special requests. For example, we will make your reservations for a massage, whale watching trip, kayaking trip, or other recreational activities. We also offer special packages and gift certificates throughout the year.

Q: What are your rates?
A: We have two seasons, October 1st – May 15th is the quiet season; May 15th – September 30th is the high season. Please refer to our Accommodations page for rates and to our Specials and Packages page for quiet season online specials.

Q: Can I check in early?
A: We do not guarantee a room for check in until 4pm. However, a guest may be able to check in as soon as the room is ready.

Q: How do I pay for my room and other charges?
A: We accept Visa, MasterCard, American Express, Dinner’s and Discover. We also accept checks and cash.

Q: Can you accommodate guests with disabilities?
A: We have one ADA accessible guestroomon the third floor, accessible by elevator. It has bars in the bathroom and a fold down shower seat. We have three guestrooms on the first floor that are not considered ADA-compliant but are easily accessible for mobility-impaired guests.

Q: Can I bring my pet?
A: Unfortunately, we are unable to allow pets.